Shipping Policy



Domestic Shipping



We use UPS, which ships to all 50 United States. Those requesting express service will be charged according to the current UPS rates for method and location. Before going through the entire checkout process, you can estimate the cost of your shipping by entering your zip code in the Shopping Cart. Please contact us if you need shipment to PO Box.



International Shipping



Please contact us when shipping outside the US. The contact is 256-457-1404.

International shipping is available via our website, but please contact us with international shipping inquiries to see if we are able to ship to your select country.

​

Please note: Items in your order shipped to countries outside of the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and responsible for the payment of these import fees.
We estimate a delivery time of 7-10 days, but do not guarantee this as we cannot foresee possible customs delays on the receiving countries' end. If you have questions about international shipments or shipments to Military APO/FPO addresses, please contact us at josiewachi@google.com.



Delivery time



We usually ship in stock items within 1-3 business days from our warehouse in Huntsville, Alabama excluding major holidays. UPS Ground typically has a transit time of 1-6 business days, depending on your location. Expedited shipping methods such as UPS 2nd Day Air and Next Day Air ship the same day for in-stock orders placed by 12pm EST. All orders are subject to verification.



Tracking your Order



Once your order is shipped, you will be sent an email confirmation, which will include applicable UPS tracking. 

 

Refused shipments: If you refuse a shipment from Josie Wachi, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.



Possible delays: When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Josie Wachi and any original shipping time estimates.